Feel free to get in touch with us, we always welcome your inquiries, and we’ll always serve and assist you throughout the day.

Talk to the 2C2S team

Whether you need a complete contact center for your company, trained customer service agents, or a cloud call center system, the team at Contact Center Smart Solutions (2C2S) will help you choose the right setup. We work with government entities, large enterprises and small businesses, and we run more than 100 contact centers in Kuwait.

How to reach us

• Phone: +965 22200280
• Email: info@2c2s.com
• Address: Kuwait City, Souq AlKabeer Building, Kuwait
• Quote: fill in the quote request form and we will call you back.

What we can help with

• A fully managed contact center: agents, systems and supervision from one provider, 7 days a week and 24 hours a day.
• Trained customer service agents for inbound calls and outbound campaigns.
• Modern cloud call center systems that can keep your existing business number, plus WhatsApp integrated into the contact center.
• Solutions for every sector, from government services to growing small businesses.

What happens after you contact us

1. One of our consultants calls you to understand your business and the channels your customers use.
2. Together we size the workload, the coverage hours and the number of agents you need.
3. We send you a clear quote that fits your needs.
4. We set up the team and the system and go live, with ongoing supervision of service quality.

Frequently asked questions

What should I prepare before contacting you?
Just the type of service (inbound, outbound or both), a rough number of calls or messages, and the hours you need covered. If you are not sure about the numbers, we will help you estimate them.

Can the service run around the clock?
Yes. We arrange coverage to match your needs, from office hours up to 24 hours a day, every day of the week.

Will my customers have to use a new phone number?
No. The service can run on your current business number, with no change to how customers reach you.