Privacy Policy

Effective Date: August 24, 2024

This Privacy Policy describes how BSMA App collects, uses, and discloses your information when you use our calling application (“BSMA”). By using the App, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

  1. Information We Collect

When you use our App, we may collect the following types of information:

  1. Personal Information

We may collect personal information that you voluntarily provide when you register for an account, such as your name, email address, phone number, and contact list.

  1. Call Data

We may collect data related to your calls, including call logs, call duration, call times, and the phone numbers involved in the calls. We record your calls for quality and monitoring purposes by your supervisor.

  1. Location Data

We may collect information about your location if you grant us permission to access your device’s location services. This information may be used to enhance the features of our App.

  1. Usage Data

We may collect information about how you use the App, including your interactions with features and advertisements, and information about the time and duration of your usage.

  1. Cookies and Similar Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your use of the App and to improve your experience.

  1. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To Provide and Improve the Service: We use your information to provide, maintain, and improve the App’s functionality, including to facilitate calls.
  • To Communicate with You: We may use your information to send you updates, security alerts, and other relevant communications.
  • To Personalize Your Experience: We may use your information to personalize your experience by delivering tailored content and advertisements.
  • To Analyze and Understand Usage: We may use your information to understand how users interact with the App, to monitor and analyze trends, usage, and activities.
  • To Ensure Security: We may use your information to detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
  • To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as responding to lawful requests from public authorities.
  1. Sharing Your Information

We may share your information with third parties in the following situations:

  1. Service Providers

We may share your information with third-party service providers that assist us in operating the App, conducting our business, or serving our users, such as cloud storage providers, analytics services, and customer support services.

  1. Legal Compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

  1. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

  1. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your data. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information.

  1. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: You have the right to withdraw your consent to the processing of your personal information at any time.
  1. Children’s Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by updating the “Effective Date” at the top of this page.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Contact Center Smart Solution
Phone: +965-22200280
Email: Info@2c2s.com
Kuwait, Kuwait City, Souk Al Kabir Building.

This Privacy Policy is designed to help you understand how your data is handled within our App. We encourage you to review this policy regularly to stay informed about how we are protecting your information.