Kuwait City – In a major step toward improving customer service standards in the public transportation sector, Smart Solutions for Contact Centers (2C2S), a leading Kuwaiti company specializing in the management and operation of contact centers, has signed a strategic partnership agreement with the Kuwait Public Transport Company (KPTC), one of the country’s largest and most established government entities in the field of transportation and logistics.
This collaboration aims to elevate the customer experience by adopting international best practices in contact center management and digital communication. The project will integrate all customer service lines into a single commercial hotline, making it easier for customers to access KPTC’s diverse transportation services, inquiries, and support channels under one unified system.
Under this agreement, 2C2S will oversee and operate KPTC’s unified contact center utilizing state-of-the-art technologies across voice calls, live chats, and AI-driven digital communication systems. This approach is designed to ensure faster response times, improved operational efficiency, and a seamless experience for every customer.
Both parties emphasized that this partnership represents a transformational milestone in Kuwait’s public service and transport communication sector. It reflects their joint commitment to advancing digital transformation and aligning with Kuwait Vision 2035, which focuses on developing smart, customer-centric public services.
Through this initiative, the Kuwait Public Transport Company continues to strengthen its role as a national leader in modernizing transport services, while Smart Solutions for Contact Centers reinforces its reputation as a trusted provider managing over one hundred contact centers across Kuwait — dedicated to delivering world-class customer experience solutions.
The signing ceremony took place at the headquarters of the Kuwait Public Transport Company, in the presence of executives from both sides, and the conclusion of the meeting was documented with a series of photos reflecting the positive atmosphere and spirit of partnership between the two teams.
